Privacy Policy

Privacy Policy

UpGoods Melbourne ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. In this Privacy Policy, we explain how we collect, use, store, share, and protect your personal information when you visit our website or make a purchase through https://upgoods-melbourne.shop.

We process personal data in accordance with applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR) and other relevant privacy legislation.

By using our website, you consent to the processing of your personal data as described in this Privacy Policy.

Data Controller

The data controller responsible for your personal data is:

UpGoods Melbourne

128 City Road
London, EC1V 2NX
United Kingdom

Email: upgoodsmelbourne@outlook.com
Website: https://upgoods-melbourne.shop

What Personal Data We Collect

When you visit our website, create an account, contact us, or place an order, we may collect the following personal information:

a) Personal Information

  • First and last name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

b) Order and Payment Information

  • Order history

  • Transaction details

  • Payment method

  • Payment status

Payment information is securely processed by third-party payment providers. We do not store complete credit card or banking information.

c) Technical Information

During your visit to our website, we may automatically collect:

  • IP address

  • Browser type and browser settings

  • Device information

  • Operating system

  • Referring website

  • Pages visited

  • Date and time of visit

  • Cookies and similar tracking technologies

d) Marketing and Communication Information

  • Newsletter subscriptions

  • Marketing preferences

  • Participation in promotions, contests, or surveys

  • Customer service communication history

Legal Bases for Processing

We process personal data only when there is a lawful basis to do so, including:

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

  • Your consent

Our legitimate interests include fraud prevention, system security, customer support, business operations, and improving our services.

Where processing is based on your consent, you may withdraw that consent at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

  • Processing orders

  • Delivering products and services

  • Providing customer support

  • Sending order confirmations and shipping updates

  • Processing payments

  • Preventing fraud and abuse

  • Improving our website and services

  • Analyzing website usage

  • Sending marketing communications where you have provided consent

  • Complying with legal obligations

Shopify

Our online store is hosted by Shopify Inc. Shopify provides the e-commerce platform that enables us to sell our products and services.

Your data is stored through Shopify’s secure infrastructure, databases, and systems.

More information about Shopify’s Privacy Policy can be found at:

https://www.shopify.com/legal/privacy

Sharing Personal Data

We may share personal information with carefully selected third parties where necessary for providing our services.

This may include:

  • Payment providers such as Shopify Payments, PayPal, Klarna, and Stripe

  • Shipping and logistics partners

  • Hosting and IT service providers

  • Marketing and analytics providers

  • Administrative and accounting service providers

  • Government authorities or regulatory bodies where legally required

These parties receive only the information necessary to perform their services.

We never sell your personal information to third parties.

International Data Transfers

Because we use international service providers, personal data may be processed outside the European Economic Area (EEA).

Where personal data is transferred internationally, we implement appropriate safeguards, including:

  • Standard Contractual Clauses (SCCs)

  • GDPR-compliant agreements

  • Other legally approved safeguards

Cookies and Similar Technologies

Our website uses cookies and similar technologies.

We use cookies for:

  • Ensuring proper website functionality

  • Remembering user preferences

  • Analyzing website traffic

  • Improving user experience

  • Personalizing content

  • Marketing and advertising purposes

During your first visit to our website, you can manage your cookie preferences through the cookie banner.

You may also disable cookies through your browser settings.

Data Retention

We do not retain personal data longer than necessary for the purposes for which it was collected.

Typical retention periods include:

  • Order and invoice records: up to 7 years

  • Marketing information: until consent is withdrawn

  • Customer account information: while the account remains active

  • Customer support communications: as long as necessary for support and legal obligations

After the applicable retention period, data will be securely deleted or anonymized.

Your Rights

Depending on your location and applicable law, you may have the following rights:

  • Right of access

  • Right to rectification

  • Right to erasure

  • Right to restriction of processing

  • Right to object

  • Right to data portability

  • Right to withdraw consent

  • Right to lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at:

upgoodsmelbourne@outlook.com

We aim to respond to all requests within 30 days.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against loss, unauthorized access, disclosure, alteration, or destruction.

While we take reasonable security measures, no system can guarantee absolute security.

Links to Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or data processing activities of such external websites.

We encourage you to review the privacy policies of those websites before providing any personal information.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time.

Any changes will be posted on this page. The most current version will always be available on our website.

Contact

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us:

UpGoods Melbourne

128 City Road
London, EC1V 2NX
United Kingdom

Email: upgoodsmelbourne@outlook.com

Website: https://upgoods-melbourne.shop