Shipping & Returns
Shipping Information
At UpGoods Melbourne, we strive to process and deliver your order as quickly as possible.
Our average delivery time is 4 to 11 business days and is structured as follows:
Processing Time: 1 to 3 Business Days
This period includes:
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Order confirmation
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Order processing
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Quality control
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Packaging of your order
Shipping Time: 3 to 8 Business Days
Shipping time depends on your location and includes transportation from our international warehouse to the delivery address provided.
Track Your Order
You can track your order at any time through our "Track Your Order" page, available in the main menu of our website.
If you have any questions regarding your order, please feel free to contact us:
Email: upgoodsmelbourne@outlook.com
Payment Methods
We offer the following secure payment methods:
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Visa
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Mastercard
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PayPal
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American Express (Amex)
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Maestro
All payments are processed through secure payment providers.
Return Policy
Returns
Not satisfied with your purchase? You may return your order within 30 days of receiving it, provided that the product remains in its original condition.
For a valid return, you must always be able to provide proof of shipment or a tracking number.
Once we have received and inspected the returned product, the purchase amount will be refunded using the same payment method used for the original order.
All return requests must be submitted in advance through our customer service team.
Received a Damaged or Defective Product
Have you received a damaged or defective product?
Please contact our customer service team immediately and provide:
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Your order number
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The damaged product
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A clear description of the issue
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Photos clearly showing the defect
If the packaging was damaged during transit, please take photos immediately and send them to us.
Important: Damage must be reported within 7 days of delivery.
Without sufficient evidence, we cannot offer a refund, replacement, or store credit.
Received the Wrong Product
Have you received a product different from the one you ordered?
Please contact us as soon as possible and provide:
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Your order number
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The name of the product you should have received
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The name of the product you received
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A clear photo of the received product
We will work with you to find a suitable solution.
Exchanges
We do not offer direct exchanges or replacements.
If you would like a different product, you may return the received item and place a new order.
Return Shipping Costs
No Return Shipping Costs For:
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Damaged products
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Defective products
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Incorrectly delivered products
Return Shipping Costs Are the Customer's Responsibility For:
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Change of mind
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Incorrect order placement
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Dissatisfaction with the product
The customer remains responsible for safely returning the package and must retain proof of shipment.
Return Address
As our return address may vary depending on the product and warehouse location, we kindly ask that you contact our customer service team first.
We will then provide you with the correct return address.
Email: upgoodsmelbourne@outlook.com
Cancellation Policy
Would you like to cancel your order?
Please contact us within 24 hours of placing your order at:
After this period, your order may already be in processing. In such cases, we reserve the right to refuse cancellation requests.
If cancellation is no longer possible, you may return the order after delivery in accordance with our return policy.
Company Information
UpGoods Melbourne
Email: upgoodsmelbourne@outlook.com
Website: https://upgoods-melbourne.shop